Terms of service.
The service
Artificial Creative produces product photographs and ad creative from photos you upload, using AI image tools under human art direction. Packages, prices and turnaround times are shown on the pricing section of the site and on the order form.
By placing an order or using this website, you agree to these terms and to the privacy policy.
Your photos
You keep ownership of the photos you upload. You confirm that you have the rights to send them and that they do not infringe someone else's rights. You grant us a limited license to use those photos solely to produce, review, deliver and (if needed) revise your order.
Do not send images you are not allowed to use.
Delivered images
Once an order is paid, you receive full commercial rights to use the delivered images for your business, including ads, your store, marketplaces and social media.
Some marketplaces and ad platforms have their own rules about AI-edited imagery. We keep your product itself unaltered and can add labels when a platform asks for them. You are responsible for following the rules of the channels where you publish the images.
Revisions and refunds
Every paid order includes one free revision round (two for Creative Club). If, after that, there is not a single delivered image you would be happy to use, tell us within 7 days of delivery at hi@artificialcreative.com and we will refund you in full.
The delivery clock starts when we have usable photos. Standard delivery is 3 business days for Starter and Launch, 48 hours per batch for Club, and 24 hours with Rush.
Payments and subscriptions
Payments are processed by Stripe on a secure checkout page. Creative Club can be cancelled at any time, effective at the end of the current billing period. Yearly Club plans include two months free compared with paying monthly.
Prices on the site may change for future orders. A promotional code such as FOUNDER20 applies only as described at checkout.
Acceptable use
You may not use the service to create images that are unlawful, that impersonate another brand you do not represent, or that you intend to use to mislead buyers about what you sell. We may refuse or cancel an order that we reasonably believe breaks these terms.
Limitation of liability
The service is provided with care, but we cannot promise a particular sales result. Except where the law does not allow it, our liability for a given order is limited to the amount you paid us for that order. The 7-day unused-image refund described above is the primary remedy if you cannot use the work.
Contact
Questions about these terms or an order: hi@artificialcreative.com. Include your order reference when you have one.